We want your Blanksy to arrive in good shape. If it doesn't, we fix it.
What's covered
Within 30 days of delivery, tell us if your order:
- arrived damaged or faulty,
- isn't what you ordered, or
- never arrived.
We'll send a free replacement or refund you in full. You don't need to send anything back.
How to claim
Email theblanksyshop@gmail.com with your order number and a photo of the problem. For a parcel that never arrived, the order number is enough.
What isn't covered
We don't take returns because you changed your mind. You can cancel an order any time before it ships: email us and we'll refund it in full.
Customers in the EU, EEA and UK
If you buy as a consumer and live in the EU, the EEA or the UK, the law gives you 14 days from delivery to cancel your order without giving a reason. Email us within those 14 days and we'll send you the return address. You pay the return postage, and we refund what you paid, including standard delivery, within 14 days of getting the blanket back. This right is on top of the cover described above.
Refunds
Refunds go back to the payment method you used. Your bank may take a few days to show it.